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Emergency services-protecting, serving the public

 

Police, Community Working Together
Continuous high visibility, a “zero-tolerance” style of law enforcement and a strong relationship between the department and the community are what West Covina’s Police Department identified as major contributors to this year’s successful crime results.

This year, West Covina officers handled an average of 192 calls a day, or more than 70,000 calls throughout the year.

While officers handled the second highest number of major felony crimes of any agency, on average, in L. A. County, West Covina’s crime rate also continued to drop. Of the 10 cities in Los Angeles County with populations between 100,000 and 450,000, West Covina experienced the second most dramatic reduction in crime.

Community-oriented policing took center stage for the department. Partnerships with the community and other police departments provided resources to develop this new and innovative program. Four police lieutenants are dedicated to specific City quadrants to work directly with the public on addressing safety issues and concerns raised by the community. Residents and business owners can contact their lieutenant directly for non-emergency issues or neighborhood concerns.


Communications 911: Where’s your emergency?
We are ready to answer West Covina’s calls 24 hours a day, 365 days a year.
Responding to 70,000 calls for emergency and non-emergency service for the year 2000, the Communications Department plays a pivotal role in the City’s emergency services. The department maintains more than 1,000 pieces of communication equipment to respond to 911 calls. Portable and mobile radios, the City’s telephone system, sirens and lightbars, video equipment, alarm systems and a myriad of other devices help four dispatchers contact the police and fire departments and City Hall.

Understanding 911 and when and how to use this number is important. Each year, thousands of non-emergency calls are received that could be handled through regular City numbers.

Programs to educate people have been successfully implemented, even for school age children. “Reddi Fox” teaches children about 911. We are proud we can teach every second-grade class in West Covina how and when to call the emergency number and what happens when a dispatcher answers.
We are here to answer your call.

 

Increased accountability, community-based patrol, reduced crime, improved service, increased resident satisfaction and communication, increased access to City government and improved neighborhood quality embody the program framework.

Again, the department’s efforts to secure funds through its grant procurement program paid off. The Police Department received grant funds totaling more than $1.3 million, allowing for the addition of five new police officer positions and numerous resources at no cost to West Covina taxpayers.

Implementation of the Foothill Air Support Team (F.A.S.T.) Regional Helicopter Program was realized through the collaborative efforts of the department and four other local jurisdictions. The addition of helicopter patrols enhanced the department’s ability to detect criminal activity and rapidly respond to emergencies in the City.

The department continued to implement the very successful Crime Free Multi-Housing Program, resulting in a 71-percent reduction in calls for service and a 70-percent reduction in crimes reported in the 39 participating apartment complexes in the city.

In addition to obtaining funding for new programs, the department collaborated with the West Covina Unified School District and obtained funding for a resource officer position at Coronado Alternative School. Consequently, every level of public education in West Covina is provided with police presence.

Fire protection and prevention
Construction improvements and aggressive fire prevention efforts over the years have refocused the Fire Department’s mission. While fire suppression and prevention remains an important element of what a fire department does, in West Covina more than 60 percent of all calls for service relate to medical emergencies.The Fire Department’s role is changing to become more of an advocate for community wellness.

2000 was an extremely successful year for the Fire Department:

*West Covina became one of the first cities in Los Angeles County to implement Standard Field Treatment Protocols, which will allow our paramedics to provide faster and higher quality treatment to patients in the field.

*The implementation of the SHARPS program in partnership with Environmental Management has provided residents with a safe and hygienic method to remove household medical waste.

*After three drowning incidents early in the swimming season, the SEALS drowning prevention program implemented a “door knock” campaign with firefighters visiting every house with a pool. After the implementation of the campaign, West Covina did not experience a drowning-related incident.

In addition to these programs, the INCITE immunization program, FORCE, Explorer and Auxiliary programs continued throughout the year. The Public Education program was again successful, with more than 3,500 residents and school children trained throughout the year.

After the City’s successful Y2K emergency preparedness operation at the beginning of the year, the Emergency Services Division continued to update and retrain all City staff on the State Emergency Management System.

The Emergency Services Division also collaborated with West Covina schools to assist in providing a safer environment for our children.

2001 will see the continued improvement in the services the Fire Department offers to the City.
The replacement of two fire engines is in progress. The new engines will be ordered in the color red to complement the department’s new red ladder truck